To start a subscription, choose the "Subscribe & Save 10%" option instead of "One-Time Purchase" when placing your order. Be sure to include at least two subscription items, and select your preferred delivery frequency from the dropdown menu.

Yes! You can cancel or pause anytime. Just log into your account, go to "Manage Subscriptions" under your name, and adjust your active subscriptions as needed. To pause, select “Pause Subscription” at the bottom of the subscription portal.

Once processed, we can’t edit orders. However, if you act quickly, we may be able to cancel it for you. Reach out to us as soon as possible. We also send a reminder email before each subscription order—perfect for last-minute changes.

Check your next shipment date in the subscription portal. Once processed, orders take 24-48 hours to complete.

Your payment method on file will be charged once your order is ready to ship. You can update payment methods anytime in your Subscription Account Page.

The Subscription Account Page allows you to adjust your delivery frequency, flavors, quantities, and other details whenever you like.

Simply log in to your Subscription Account Page to update your shipping address or any other subscription details.

Your order will arrive according to your chosen frequency. Once shipped, we’ll email you tracking details.

For refunds and returns, please email us at support@catinx.com—we’re here to help!